FAQ
What if I don’t have a foot scan or prescription yet?
No problem! Just complete our detailed online form. Based on your symptoms and shoe type, we’ll design the best insole for your needs. If we require more information, we’ll reach out before starting production.
Is my medical or personal information kept confidential?
Absolutely. We take data privacy seriously. Orders are sent to the factory anonymously — only with an order number. Patient names or personal details are never shared with third parties.
How long will it take to receive my insoles?
Custom-made orthotics: Usually dispatched within x working days
Over-the-counter (OTC) insoles: Shipped within x working days
Can I wear these in any type of shoe?
Yes. We offer both full-length and partial insoles, depending on your footwear. Just let us know what type of shoes you’ll be using them in during the order process.
Still have questions?
We're happy to help.
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